?
First, I'd like to direct you to just a few posts I've grabbed from the tribunal archives. (Emphasis added to a few of them)
That's four different Councillors, in four different tribunals. So, yeah, sometimes they do.
And even having taken the time to point that out, I tend to agree with you, in that completely ignoring it is not a solution... because someone is clearly getting their feelings hurt.
I think the real solution would be to take the time to talk it out and get to the bottom of the aggrieved party's hurt, and find a way to console them, while determining if the offending party was actually intending to be offensive, whereupon if it was they should be penalized and/or provided counseling to help them understand why harming other people emotionally is a bad thing, and if it was not the aggrieved party needs to be counselled to understand that other people's emotional state and frame of mind may not match their own, and that while the situation did hurt, the meaning behind the message was not intended to, and how they can hopefully interpret those messages in the future, while also working with the offender to enable them to more accurately represent their intended message.
That's what I'd like to see.
But this is an internet forum, it's exceedingly hard to stage a useful intervention (not impossible, but as we've clearly seen, words on the internet are easy to misinterpret... taking something like this to Discord or Skype with video would allow for visual and audio cues and further cement both parties as actual people then as anonymous strangers) and quite frankly, my honest advice would be to close this browser window, open Youtube, and watch adorable cat videos if something over here makes a person has a sad. Because that's the beauty of the internet. You can just walk away. Hell, you can just sign out if you want to keep reading things, but avoid alerts and notifications. There's a wide variety of options to deal with sentiments a person doesn't like, and they don't
all have to include staff action.